Everything about your mobile line
Set up your APN, travel with roaming, listen to your voicemail and manage your line from your phone. Follow these step-by-step guides and set everything up yourself.
Is your phone locked and you need the PUK code?
If your phone is already asking for a PUK, the fastest way is to call us at 685 745 633 and we'll give it to you over the phone. If it isn't locked yet, you can check it in advance in the "Tu Operador" app and avoid a lock.
"Tu Operador" app
Manage your line from your phone
Available for iPhone and Android. Inside you'll find all your information: your SIM PUK code, data and call usage, your invoices and your contract details, anytime.
Need to set up your APN?
The APN ("Access Point Name") is the profile your phone needs to browse using your data allowance. It usually configures itself when you insert the SIM; if not, follow the steps in this guide.
APN settings (Android)
- Name
- Internet Móvil
- APN
- orangeworld
- Username
- orange
- Password
- orange
- MCC
- 214
- MNC
- 03
- Authentication type
- PAP
- APN type
- default
Usual path: Settings → Mobile networks → Access Point Names (APN) → Add. On some Xiaomi (MIUI) phones you must open the APN and choose "MVNO type: IMSI".
iPhone (iOS)
- Open Settings on your iPhone.
- Go to General and find "Transfer or Reset iPhone".
- Choose Reset → "Reset Network Settings".
- Enter your passcode and confirm.
- Once finished, the iPhone loads the profile automatically and you're online.
If you bought your phone outside Spain it may not be certified for Spanish networks and the data profile might not work.
APN setup wizard
Tell me which phone you have and I'll give you the exact steps.
What kind of phone do you have?
Roaming: use your plan outside Spain
Roaming is enabled by default on your line. When you arrive, switch your phone off and on: it will automatically connect to the network with the best coverage.
You can use your plan as usual across the European Economic Area: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden.
Good to know
- Andorra, Switzerland, the UK and other non-EEA countries are charged separately.
- A fair-use policy applies: if your roaming usage and presence consistently exceed your usage in Spain, surcharges may apply. We'd always warn you by SMS first and you'd have 2 weeks to correct it.
- Before a long trip, check your plan's conditions or contact us if you have any questions.
How much data can I use while roaming?
EU regulation sets a roaming data allowance based on the price of your plan. Calls and SMS inside the EEA have no such limit.
| Plan | Data in Spain | Data in roaming |
|---|---|---|
| Promo Ilimitada 8 GB | 8 GB | 5 GB |
| Promo Ilimitada 16 GB | 16 GB | 6 GB |
| Ilimitada 21 GB | 21 GB | 7 GB |
| Familiar 25 GB | 25 GB | 8 GB |
| Ilimitada 27 GB | 27 GB | 9 GB |
| Familiar 50 GB | 50 GB | 12 GB |
| Ilimitada 60 GB | 60 GB | 10 GB |
| Ilimitada 153 GB | 153 GB | 11 GB |
| Ilimitada 180 GB | 180 GB | 13 GB |
| Ilimitada 270 GB | 270 GB | 13 GB |
If your plan is not listed, the formula is: plan price excl. VAT ÷ 1.10 × 2 = GB available in roaming. Beyond the fair-use policy, extra data is billed at €0.0021/MB (about €2.18 per GB).
International calls
These are calls made while in Spain to a landline or mobile abroad. To dial: press + (or 00), add the country code, then the phone number.
| Destination | Set-up fee | Landlines | Mobiles |
|---|---|---|---|
| Zona 1 · Europa (fijos) | 0,47 € | 0,23 €/min | — |
| Zona 1 · Europa (móviles) | 0,47 € | 0,23 €/min | 0,09 €/min |
| Zona 2 · América (fijos) | 0,84 € | 0,59 €/min | — |
| Zona 2 · América (móviles) | 0,84 € | 0,59 €/min | 0,84 €/min |
| Zona 3 · África (fijos) | 0,84 € | 1,03 €/min | — |
| Zona 3 · África (móviles) | 0,84 € | 1,03 €/min | 0,84 €/min |
| Zona 4 · Asia (fijos) | 0,84 € | 1,03 €/min | — |
| Zona 4 · Asia (móviles) | 0,84 € | 1,03 €/min | 0,84 €/min |
| Zona 5 · Oceanía (fijos) | 0,84 € | 1,03 €/min | — |
| Zona 5 · Oceanía (móviles) | 0,84 € | 1,03 €/min | 0,84 €/min |
International bundle
For heavy use you can add a bundle with included minutes to: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden. Once the minutes run out, calls are billed by zone.
Voicemail
- Dial 121 from your line to listen to your messages (free from Spain).
- It's active from day one and you'll get a free SMS whenever someone leaves a message.
- The first time you call 121 you can choose the language and record your personal greeting. To change it later: 121 → option 2 (change greeting) → option 1.
- To change the language or the access code: 121 → option 3 (voicemail settings). The code must be 4 to 7 digits, with no repeated digits (1111) or sequences (1234). It is only needed to check your voicemail from another phone or from abroad.
- To switch it off, dial ##002# and press call. Activating voicemail is free.
- With call diversion active, the caller pays up to your phone and the diverted leg is billed to you.
Diversion assistant
Not sure which code to dial?
Answer a couple of questions and we'll give you the exact sequence to dial on your phone.
What do you want to do with your calls?
Voicemail diversion codes
Type the sequence on your phone keypad and press call.
- No answer
- Enable: **61*121**TIME#Disable: ##61#
- Phone off or out of coverage
- Enable: **62*121#Disable: ##62#
- Line busy
- Enable: **67*121#Disable: ##67#
- Unconditional (all calls)
- Enable: **21*121#Disable: ##21#
- Disable all diversions to voicemail
- Enable: ##002#Disable: ##002#
For "no answer", replace TIME with the ringing seconds (5 to 30, multiples of 5).
Frequently asked questions
+ − How do I know if I should call or can check the PUK in advance?
If your phone is already asking for a PUK, call us at 685 745 633 and we'll give it to you over the phone. If it isn't locked yet, you can check the PUK code preventively in the 'Tu Operador' app.
+ − What mobile coverage do I get?
We use the Orange network, so you get their 2G, 3G, 4G, 4G+ and 5G coverage across Spain.
+ − What do I need to sign up?
You must be of legal age and have a bank account and an email address. To keep your number you must be the line holder and provide ID, bank details and the main page of a recent invoice from your current operator.
+ − Which SIM card do I need?
We supply a Triple-SIM (standard, micro and nano) that fits every smartphone on the market.
+ − How long does number portability take?
Around 48 hours. The SIM card arrives within 24-48 hours.
+ − Can I send premium SMS?
No. Premium-rate SMS are not allowed on our lines.
+ − Can I cap my monthly spend?
Yes. A spending limit can be set on your line; once reached, no further usage is billed.
+ − How does data rollover work?
Unused data from one month can be used the next one. Bonuses and promotions do not roll over.
+ − My line was suspended for non-payment, how do I reactivate it?
Once the payment is settled (card or bank transfer) the line is reactivated.
+ − Can I share my mobile data?
Yes. Turn on tethering / Wi-Fi hotspot on your phone; the data used is deducted from your plan.
+ − What if I don't have data coverage?
Make sure mobile data is on, airplane mode is off and the APN is configured correctly. If it still doesn't work, restart your phone or set up the APN manually using the details above.
+ − How do I activate roaming for a trip?
Roaming is enabled by default on your line. When you arrive at your destination, switch your phone off and on to connect to the local network within the European Economic Area.
+ − Where can I check my invoices?
You can view them in the 'Tu Operador' app or in the customer area. You can also call us at 685 745 633 and we'll send them to you.
+ − What if I can't use the app because my phone is locked?
To reset your password in the 'Tu Operador' app you need to receive an SMS. If your phone is locked by PIN/PUK or you can't enter it, call us at 685 745 633 and we'll give you the PUK code.